Whether your experience was outstanding or left something to be desired, it’s important that you let us know.
We’re committed to honesty and transparency in our pricing, processes, and communication, and part of that is listening to feedback from our clients. While we certainly enjoy receiving high praise and positive feedback, we welcome criticism as well. Obviously that means we made a mistake somewhere along the way, but if we’re aware of that mistake, we can immediately begin to rectify the situation and ensure it will not happen in the future. We rely on your feedback to constantly improve our business, so please, talk to us! Your satisfaction is our first priority; Call us at (314) 944-9500.
Courtney’s Heating & Cooling is an active member of many national HVAC trade organizations, and we’re constantly on the lookout for the latest in industry trends and news. Keeping up to date with this means you’ll always get the highest quality service with the latest techniques, protocols, and equipment.
We take hiring for any position very seriously and look for candidates who not only have the technical skills necessary for the job but also display great character and attitude. You’ll never have to worry about your kids picking up unsavory language they overheard from the HVAC technician because our technicians are family-friendly and uphold the utmost level of professionalism in your home. Additionally, we will always respect your home by covering the floor where we are working with drop cloths or other tarps and make sure our shoes don’t track dirt into your home. We pride ourselves on leaving your space cleaner than we found it.
Anytime you hire someone to come do work or perform a service in your home, there is a potential sense of vulnerability surrounding you, your family, and your possessions. We want to ensure the best, safest experiences for all our customers, which is why all Courtney’s employees are subject to rigorous safety and security screening prior to being hired. We only hire people we would personally trust in our own homes. Additionally, we are a licensed and insured company and maintain detailed records for all permits needed.
While many HVAC companies jump at the opportunity to work on new construction or renovation projects, Courtney’s actually tends to shy away from those projects. We are customer-oriented, and we always want to have maximum availability for you and your needs so we can get any problems sorted out sooner rather than later.
All of our team members attend frequent trainings, so everyone is up-to-date on any new protocols, techniques, or changes. We pride ourselves on these high standards and would love the opportunity to show you we mean it.
In addition to our staff on the ground actually working on repairs, installations, and replacements, our office team is available to answer any questions you may have while also acting as a support team to our technicians in the field.
Courtney’s Heating & Cooling offers the Blue Protection Plan — a discount program designed specifically for our customers who opt to have their equipment maintained yearly. The plan includes a low annual rate, discounted rates on other services, priority scheduling and service, and a precision tune-up + safety check! All of this plus the peace of mind annual maintenance gives you makes it a great deal packed with lots of savings.
Courtney’s Heating & Cooling is committed to excellent customer service every step of the way. From your first phone call or email to our office all the way to a follow up call after the job is complete, we’ll treat you with kindness and respect. Your satisfaction, safety, and comfort are of paramount importance. As a local business, we thrive on community support, and thus do our very best to take care of our community members with the utmost and highest quality service.